Frequently Asked Questions

Welcome to Paxton Wear’s FAQ page. Here you’ll find answers to common questions about orders, shipping, payments, returns, and more. If you don’t find what you’re looking for, please contact us at support@paxtonwear.com.

1. How can I place an order?

You can place an order directly on our website by selecting your desired products, adding them to the cart, and proceeding to checkout. Follow the prompts to enter your shipping and payment information.

2. What payment methods do you accept?

We accept the following payment methods:

  • Shop Pay
  • Google Pay
  • Visa
  • MasterCard
  • American Express
  • UnionPay
  • Apple Pay

All transactions are securely processed.

3. Do you offer free shipping?

Yes, we provide free standard shipping on all orders within the United States.

4. How long does shipping take?

  • Order processing time: 1 to 2 business days (Monday to Friday)
  • Transit time: 4 to 7 business days
  • Total delivery time: 5 to 9 business days

5. Can I track my order?

Yes. Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to monitor your shipment.

6. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in original condition. Return shipping costs are the responsibility of the customer. Refunds are processed within 10 business days after we receive the returned item.

7. How do I initiate a return?

To start a return, please contact our customer support at support@paxtonwear.com with your order number and reason for return. We will provide you with return instructions.

8. What if I receive a damaged or incorrect item?

If your order arrives damaged or you receive the wrong product, please contact us within 7 days of delivery with photos and your order number. We will work to resolve the issue promptly.

9. How do I contact customer support?

You can reach us by email at support@paxtonwear.com or by phone at +1 (559) 486-1025. Our business hours are Monday to Friday, 9:00 AM to 6:00 PM. We aim to respond within 1–2 business days.

10. Is my personal information secure?

Yes, your privacy and security are important to us. We use industry-standard measures to protect your data. Please review our Privacy Policy for more details.