Refund policy

At Paxton Wear, we want you to be satisfied with your purchase. If for any reason you are not completely happy with your order, you may request a return in accordance with the policy outlined below.

1. Return Eligibility

  • We accept returns within 30 days of the delivery date.
  • Items must be: Unworn, unused, and in original condition & Returned in the original packaging (if applicable)
  • Proof of purchase (order confirmation or receipt) is required to process a return.

We reserve the right to refuse returns that do not meet these conditions.

2. Return Shipping Costs

  • Return shipping costs are the responsibility of the customer.
  • We do not provide return labels.
  • We recommend using a trackable shipping method to ensure the safe return of your items.

3. How to Request a Return

To initiate a return, please contact us at support@paxtonwear.com with the following details:

  • Your order number
  • The item(s) you wish to return
  • Reason for the return

Our team will review your request and provide return instructions.

4. Refund Processing

  • Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
  • If approved, a refund will be issued to your original payment method.
  • Refund processing time: Please allow up to 10 business days for the refund to appear on your account, depending on your payment provider.

Shipping fees (if any were paid) are non-refundable.

5. Non-Returnable Items

The following items are non-returnable unless defective or damaged upon arrival:

  • Final sale or clearance items
  • Personal care products
  • Intimate apparel (e.g., underwear, swimwear)
  • Gift cards

6. Exchanges

We do not offer direct exchanges. If you wish to replace an item, please return the original item and place a new order.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos and your order number. We will resolve the issue by offering a replacement, store credit, or refund as appropriate.

8. Customer Support

For any questions regarding returns or refunds, please contact our support team:

Email: support@paxtonwear.com
Phone: +1 (559) 486-1025
Business Hours: Monday to Friday, 09:00 AM – 06:00 PM

This policy applies to all orders placed through paxtonwear.com. By placing an order with us, you agree to the terms outlined in this Return & Refund Policy.