Shipping policy

At Paxton Wear, we offer free shipping on all orders delivered within the United States. This policy outlines all important information regarding processing times, delivery, tracking, and support.

1. Shipping Coverage

We currently ship to all 50 U.S. states, including the District of Columbia.
At this time, we do not ship to:

  • U.S. territories (e.g., Puerto Rico, Guam, U.S. Virgin Islands)
  • APO/FPO/DPO addresses
  • International destinations

2. Order Processing Time

  • Orders are processed within 1 to 2 business days after payment confirmation.
  • Processing occurs Monday through Friday (excluding public holidays).
  • Orders placed after 5:00 PM or on weekends/holidays will begin processing the next business day.

Once your order is processed, it is handed over to the shipping carrier for delivery.

3. Shipping Method and Carrier

We provide standard free shipping for all domestic U.S. orders.
Depending on your delivery location and logistics availability, your package may be shipped via:

  • USPS (United States Postal Service)
  • UPS (United Parcel Service)
  • FedEx

The specific carrier used may vary to ensure the fastest, most reliable delivery.

4. Delivery Timeframes

  • Transit Time: 4 to 7 business days (delivered Monday through Friday)
  • Total Delivery Time (including processing): 5 to 9 business days

Note: These are estimated delivery windows. Delays may occur due to factors such as weather, carrier issues, or peak seasonal demand.

5. Shipping Costs

Shipping is 100% free on all orders within the United States.
There are no hidden fees or minimum purchase requirements for free shipping.

6. Order Tracking

Once your order is shipped, you will receive a confirmation email containing:

  • A tracking number
  • A link to track your shipment in real time

If you do not receive a tracking email within 3 business days, please contact us.

7. Address Accuracy & Delivery Issues

Please ensure that your shipping address is complete and accurate at checkout.
We are not responsible for:

  • Orders delayed or returned due to incorrect/incomplete addresses
  • Unclaimed or refused packages
  • Missed delivery attempts by the carrier

If a package is returned to us, we will contact you to confirm a reshipment. Additional shipping costs may apply in such cases.

8. Delays & Service Interruptions

While we work to deliver every order on time, occasional delays may occur due to:

  • Carrier disruptions
  • Weather conditions
  • Supply chain interruptions
  • Peak shipping seasons (e.g., holidays)

We appreciate your understanding and will keep you informed if delays occur.

9. Lost or Damaged Packages

If your order is lost in transit or arrives damaged, please contact us immediately at support@paxtonwear.com. Include:

  • Your order number
  • Description of the issue
  • Any relevant photos (for damaged items)

We will coordinate with the carrier and offer a suitable resolution, such as a replacement or refund.

10. Customer Support

If you have any questions or concerns about your shipment, please reach out to us:

Email: support@paxtonwear.com
Phone: +1 (559) 486-1025
Business Hours: Monday to Friday, 09:00 AM – 06:00 PM

This shipping policy applies to all orders placed through paxtonwear.com and shipped within the United States.